The Active Users list shows people who recently made movies on the site. If you click on their picture, you’ll go to their page where you can check out their latest creation. Chances are, they’re still on the site, so give their movies some love (if they deserve it) and leave them a comment.

We’re here to help you get through any issues you might be having on the site. You can search for a particular topic or browse through the categories at the right. If you don’t find a solution for your problem, please send an email to support@jumpcut.com. We’ll look into your issue and do our best to resolve it for you.

That’s Steve Weibel, our Creative Director.

So, yeah, we live in a tense world these days. A world often made more tense by firewalls that stop you from uploading movies to Jumpcut. We’ve encountered problems with uploading to Jumpcut ourselves from Microsoft Windows when we have slap-happy and access-denying “security software” which, depending on the configuration, causes the upload to hang mid-way through, or prevents the upload process entirely.

So, continuing our tradition of subtle solutions, give this a shot if you are having trouble uploading from the Microsoft Windows family of operating systems.

NOTE: Please turn any services you have turned off back on after you have completed your upload successfully, if you want your computer to be secured against unauthorized network access. Thanks.

For McAfee Security Center users, disable some McAfee Network Services, such as the obvious (”McAfee Personal Firewall”), but also the “Parental Protection”, the “Network Scanner”, and probably a few others. If you are still faced with a question regarding “Trust this network”, you should say “yes” to this. That is, if you trust the network you are currently connected to.

While the above may fix the problem, if you have to get serious, we’ve been able to restore upload functionality by stopping the following McAfee Windows Services from within the Administrative Tools’ “Services” MMC:

• McAfee Personal Firewall
• McAfee Redirector
• McAfee Privacy Service

For security software from other vendors, you should probably disable any “Personal Firewall”-like service if you are having trouble with uploading files to Jumpcut. Of course, we do offer our E-mail Uploader service to registered users if you just can’t get upload to work through Jumpcut’s other uploading mechanisms.

If you are not sure of the wisdom of performing any of the above steps, you are probably correct to doubt it. Seriously. Permanently disabling your security software on today’s Internet is not a great idea, if you value your data on your PC.

To change the email address associated with your account, do the follwing:

1. Log in to Jumpcut
2. Edit your profile
3. Enter a new email address*

*You’ll need to use a valid email address to participate in the Jumpcut community.

Right now there is no way to change your username on Jumpcut. If you would like a different username, you can create another account.

Open Movies are unique to Jumpcut, and they’re very cool. Basically, an open movie is a movie that anyone can edit, sort of like a Wiki-Movie. That means that you can get a movie started, and then open it up so others can work on it. All you need to do is set the Visibility to Public and click the Open checkbox. Then the creativity begins.

Only the owner can delete an Open Movie, but anyone can edit the movie, so they could delete the contents. If you want to protect against this happening, make a copy first. We’ve made this easy for you: Just go to the view page and click the “make a copy” link in the Details section on the right. That will create a private copy that nobody can touch. Then you can set the original movie to Public - Open and you’ll be safe.

We’ve created a new view in the Explore section called what else but “Open Movies”. If you’re looking for movies that you can help edit, just take a look in this view. It will probably take a few days for people to pick up on this feature, so if you don’t find one you like, why not create your own?

When uploading multiple files on the Mac, sometimes your browser will become unresponsive and the following error message will popup:

A script in this movie is causing Macromedia Flash Player 8/9 to run slowly. If
it continues to run, your computer may become unresponsive. Do you want to
abort the script?

This is an issue with the performance of the Flash plugin on the Mac. Clicking “No” will allow the script to continue and it should complete. Sometimes however it will stall completely. These are known issues with Flash on the Mac and we’re doing what we can to resolve them.