Movies aren’t playing at all (black screen)
If movies aren’t playing, it may be due to a cached file on your computer. To fix this problem, clear the cached browser files:
In Internet Explorer, click Tools, then Internet Options. Click the Delete Files button in the Temporary Internet files section.
In Firefox, click Tools, then Options. Click the Privacy section, then the Cache tab. Click the Clear Cache Now button.
on December 5th, 2006 at 10:15 am
I tried both recommendations for what to do when I get a black screen. (Internet Explorer and Firefox). Neither worked. I get the audio track when I play the movies but the screen is still black. What do I do?
on June 14th, 2007 at 5:47 am
I have exactly the same problem: I get audio, with a black screen. I have cleared the cache. I have a mac with OSX. Help!
on July 21st, 2007 at 1:07 pm
[…] Jumpcut Help Blog » Movies aren’t playing at all (black screen) If movies aren’t playing, it may be due to a cached file on your computer. To fix this problem … on December 5th, 2006 at 10:15 am. I tried both recommendations for what to do when I get a black … http://help.jumpcut.com/2006/09/23/movies-arent-playing-at-all/ […]
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